Two decades ago, field service may have been centred on good old fashioned fixes and repairs, but the velocity now is towards long-term, contractual arrangements that are more lucrative for both customers and service providers. Since its emergence onto the market, Field Service Management (FSM) solutions and services haven’t stopped evolving. Today, FSM software is used by managers and supervisors to allocate workers to field tasks and monitor their performance. Employees use it to find information about their tasks, report on their work, and optimize the time and resources allocated for each job. Delivering a great FSM solution and service is a priority for many organizations across a range of sectors including local government, facilities management, transport, housing and health and social care. However, organizations will want to plan to deliver continuous innovation and an improvement in business capabilities, and so will want to keep up with future FSM trends.
Put simply, FSM software combines many functions into one unified solution and service that helps schedule and track field operations helping companies process job orders, dispatch technicians, collect payment in the field, and so much more. To help organizations and business leaders select the best vendors and advance their initiatives, CIOReview Europe’s editorial board has shortlisted Field Service Companies that are at the forefront of providing cutting-edge technology solutions. These companies offer robust products coupled with innovative strategies that are distinctively prominent in the field. We present to you, “Top 10 Field Service Companies - 2020.”