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Top 10 Field Service Consulting Companies – 2019

Today, the field service industry trends are focusing on making processes more profit generating. As a result, the field service companies need to implement several best practice and technologies. To that end, automation of services, along with mobility for the field service technicians are being seen as the two most significant shifts in today’s field service offerings.

Working with real-time data helps field technicians to access essential customer and case information from anywhere in the world. Alongside, automated services are also helping field service companies to improve their first-time fix rates. Field service is no longer reactive; it is proactive. If the goal is to empower technicians, increase customer engagement, and transform field service into a profit-generating arm of the business, learning about these growing field industry trends is only part of the process.

In order to help these industries better navigate the field service arena, a distinguished panel of CEOs, CIOs, VCs, and analysts along with the CIO Review Europe editorial board has selected the leading Field Service consulting companies. We have evaluated and shortlisted organizations that have significantly stood out as some of the most prominent companies in the field service arena for the year 2019. The organizations featured in this issue through their business knowledge and industry prowess has have established their eminence in the field service sector.

We present to you CIO Review Europe’s “Top 10 Field Service Consulting Companies– 2019.”

    Top Field Service Consulting Companies

  • Operates the world’s largest network of independent service organizations and facility managers completing inspections in hundreds of thousands of buildings worldwide

  • Excel Computer Systems plc, a UK based software author, provides business solutions to small, medium and large size companies. Over time, they have enhanced their wide customer base including both on-premises and cloud based systems in the UK and around the world. Whether it is an integrated ERP system for manufacturing or field service software, it is possible through Exel’s modern customisable and fully integrated products. The company is sure to find the right solution for every business needs. Their flagship ERP software, EFACS E/8 is a modern, fully integrated and flexible business solution

  • Helps customers to get the most out of mobile form experience through onboarding, troubleshooting, and training activities

  • Orianda


    Orianda provides assistance to operators , manufacturers and helps in maintaining assets. They offer a process that realizes a sustainable asset management based on SAP, which is exactly aligned to the individual challenges. The technical expertise in the areas of maintenance , service management , spare parts management and resource planning cater to impeccable solutions. On the other hand, they have extensive knowledge of technologies and modules from SAP. Orianda’s technological competence is completed by company’s own templates and solutions from partners. Both of these supplements specifically complement the SAP offering

  • Promity


    Promity is an advisory and IT company that believes in maintaining a relaxed structure. The core of the company stands on employees having several years of experience in the IT industry - working both in small projects aimed at a quick business effect, as well as in complex IT projects, covering the entire software life cycle and being of great importance to commercial organizations. Promity employs several dozen consultants involved in projects related to the development of information technology for large organizations as well as innovative startups

  • ServiceMax


    ServiceMax leads the way in field service management. They continue to innovate within the industry and evolve with customers as their needs change and grow. The combined power of ServiceMax with solutions such as IoT and APM enable customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime. The focus is on the outcomes generated from the use of field service technology — outcomes that matter and make a positive impact on businesses. With more than 10 years of experience ServiceMax helps hundreds of companies around the world

  • Sonixc


    Hero is the field service management software of Sonixc. It manages service operations more efficiently, plan more reliably and above all - make customers happy. Hero optimizes every facet of the service management life cycle. It offers clients the necessary tools, the right technology and the high-performance platform. Clients can easily create an innovative service management superlative with the fully web-based mobile solution. It’s possible to accelerate, manage and monitor service operations. Detailed insights into the ongoing maintenance processes are provided

  • T.A. Cook

    T.A. Cook

    T.A. Cook is a global expert in Asset Performance Excellence with offices and experienced staff around the world. They work in the capital intensive industries to develop and implement programs to increase and sustain clients’ profitability. Reliable and inspiring, the teams of specialized consultants, engineers and development coaches provide a unique approach to operational challenges. With an extensive background in Asset Performance Management T.A Cook offers support in shaping individual strategies to increase the reliability of operations while ensuring optimal performance at a lower sustainable cost

  • Telelink


    Telelink enables people and organizations to adopt technology and realize their full potential in the digital world. They indulge into global talent, compels next-generation IT solutions and extensive partner relationships to help everyone to transform digitally and seize new opportunities. Telelink concentrates knowledge and expertise and utilize augmented reality to boost productivity and quality of field operation services while reducing costs and delivery time. This ensures that field service technicia- ns are armed with the knowledge and skill to quickly and accurately address technical issues. Expertise areas include- Filed operation management,Massive site rollout, Preventive and corrective maintenance

  • WFM People

    WFM People

    WFM People aims at increased productivity and efficiency along with score success in the KPIs. With WFM Field Management Support they ensure that the right person, with the best material and professional support, achieves the maximum result. They create an efficient work process for the field service to achieve the main goals with optimum materials and support. WFM People guides clients’ projects efficiently with limited administrative follow-up. This way clients can focus on brand requirements. The main concern is a perfect implementation with our specially selected and experienced team

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